Description
Chapter 1. The Complexity Leadership Model
MULTIPLE CHOICE
1. The plan-do-study-act cycle begins with:
a. three questions.
b. four stages.
ANS: A
c. five agendas.
d. two concepts.
The plan-do-study-act (PDSA) cycle, a process improvement tool, starts with three questions: 1)
What are we trying to accomplish?, 2) How will we know that a change is an improvement?, and
3) What changes can we make that will result in improvement?
PTS: 1 DIF: Comprehension
REF: THE PLAN DO STUDY ACT CYCLE
2. A staff nurse asks the nurse manager, What does the mnemonic FOCUS in FOCUS
methodology stand for? The best response by the nurse manager is that it stands for:
a. Focus, Organize, Clarify, Understand, Substantiate.
b. Focus, Opportunity, Continuous, Utilize, Substantiate.
c. Focus, Organize, Clarify, Understand, Solution.
d. Focus, Opportunity, Continuous (process), Understand, Solution.
ANS: C
The FOCUS methodology uses a stepwise process for how to move through the improvement
process. The five steps involved are 1) focus on an improvement idea, 2) organize a team that
knows the work process, 3) clarifythe current process, 4) understand the degree of change
needed, and 5) solution (select a solution for improvement).
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